YALI JOBS || ICT Supervisor

Company and Job Information


Employer: MSF

Category: Computer / IT

Location: Sana'a

Posted on: 21 , Jan 2017

Deadline: 30 , Jan 2017

Position Details

Information and Communication Technology (ICT) Supervisor

Position status:     Full-time
Location:     Sanaa and regulars field visits to Ibb and Al-Qaeda

Doctors Without Borders / Médecins Sans Frontières (MSF) is an international, humanitarian, non-governmental organisation providing assistance to people in need as a result of natural and man-made disasters, irrespective of race, religion, ideology or politics.
In Yemen, MSF – Switzerland is carrying out Medical Activities in two Projects in Ibb and Alqaeda Cities.

Main Purpose
Install and maintain systems and communications’ software and hardware according to MSF standards and policies, and support users, in order to ensure the efficient use of ITC systems and equipment in the mission.

•    Together with the Logistics Coordinator, analyse the ICT needs of the mission, draw up a draft of the ICT budget, and design an adapted strategy aiming to optimize the investment on information and communication technology.
•    Study the ICT market in country, comparing prices and quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance. Create and maintains a contact network of ITC providers in order to ensure communications and ITC local purchase quality. 
•    Identify and implement Information management practices to enhance the mission system’s effectiveness and reliability (development, check up, deployment of applications, systems or new ITC standards, etc.). 
•    Plan and provide network security to ensure that appropriate access control is used internally on the LAN/WLAN’s, and to prevent intrusions.
•    Provide a 1st and 2nd level help desk management system (support) and training to users (on software, hardware, telecom problems, etc.) in order to satisfy their needs, ensure fluent communications in the mission as well as the correct use, maintenance and running of IT equipments and networks.
•    Provide corrective and preventive maintenance activities (check up, cleaning, etc.), managing and updating a small stock of spare parts and replacing obsolete materials when necessary, of ICT environments, telecom and hardware equipments, according to MSF policies and procedures in place at any time. 
•    Ensure updating and upgrading activities in order to ensure that all the users and their equipments on the network are standardized with respect to virus protection, software, hardware and network configuration. 
•    Ensure questions and problems related to ITC are solved (if appropriate, according to MSF policies and procedures in force at any time). Register, reports and refer unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards.  
•    Execute security management protocols (backups, anti-malware updates and software patching; firewall protection; radio protection, etc.) in order to ensure an immediate operational recovery/continuity in case of emergency and data security & availability.
•    Train and supervise local IT assistants, on daily maintenance tasks and 1st level support, and radio operators in order to improve ICT staff capabilities and to improve lead time response.



  • Essential, advanced diploma in IT. 
  • Desirable degree in technical engineering.


  • At least 2 in IT related jobs.
  • Desirable experience in MSF.
  • Desirable experience in administration and recovery of backups (MS, C&A, Veritas, etc.)


  • Essential, mission working language; essential working knowledge of English and good command of ICT English. .


•    Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
•    MS Office 2003/2007/2010
•    Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet, wifi, Bluetooth)
•    Protocols: TCP/IP, LAN, WAN
•    Apps development languages: platforms.NET, Java, Eclipse RCP
•    Configuration and set up of networks: Desktops, Laptops and peripheric
•    Mail clients: Outlook, Mozilla, Lotus
•    Picture creation: ISO, MDF, CSO, etc.
•    Antivirus: Kaspersky
•    Other: SAP R3, Citrix, Remote Desktop Access.


•    Results, Teamwork, Flexibility, Commitment, Stress Management

How to Apply

All interested applicants should submit CV + cover letter + ID copy + references + all others revenants documents (dilpomas …etc.)

To: yemenocg@gmail.com  subject: “ICT Supervisor 2017_01_01”
Deadline for the submission of Applications is 27th Jan. 2017.
Only applications in English will be considered.
Please note that only short listed candidates will be contacted for test and interview!